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Frequently Asked Questions

All orders are shipped via Fedex. We will ship your product within 3 business days, and orders will be delivered within 5-7 business days from ship date. You will receive a tracking number so you and bunny can track your Bunny Castles.

We offer shipping for a flat fee of $4.90 within the United States. If your order is over $50, then your shipping is FREE within the United States. We do also ship internationally. Please proceed to checkout and enter your shipping address to receive a shipping cost estimate. All our products ship within 2-3 business days via retail ground shipping. Our mail carriers provide a shipping estimates of 2-8 days.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here, and enter your order number and email address or sign into your account.

We feel confident that you and your pets will love our toys. If for any reason this is not the case, you can send it back to us within 15 days for a full refund. We will process your refund within 7 days. You can contact us at if you have any questions or concerns about your order.

Yes! Other companion animals such as cats, guinea pigs, and hamsters have also taken a liking to our toys.

Please contact us at One of our team members will resolve your concern as soon as possible.

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